Exchange for iPhone

Set up email account on iPhone Using Microsoft Exchange

General steps for setting up an email account on an iPhone
Important: this article applies for Hosted Exchange email accounts. If you have Office 365 account, read the Microsoft Knowledge Base article here for instructions.

To set up an email account on your iPhone: 

  1. Enable ActiveSync on the mailbox.
  2. Find your particular settings (Username, Exchange domain, Server address). The correct account information can be found by administrators in CONTROL PANEL under Services > Mailboxes > Mobile > ActiveSync or by users in My Services > ActiveSync.
  3. Add the Exchange account on your iPhone, following the instructions below.

Note: starting from iOS 11 devices do not support automatic setup for Hosted Exchange mailboxes. You will need to select Configure Manually when prompted.

Adding an Exchange account on the iOS device:

  1. For iOS 14: Go To Settings > Mail > Accounts > Add Account
    For iOS 12/13: Go To Settings > Passwords & Accounts > Add Account
    For iOS 11: Go To Settings > Accounts & Passwords > Add Account
    For iOS 10: Go to Settings > Mail > Account > Add Account
  2. On the Add Account screen, tap Microsoft Exchange.
  3. Enter the your email address in the Email field and your mailbox password in the Password field, then tap Next.

    iOS Exchange account set up
  4. The device will try to configure the Exchange server address automatically.
    If the server address can’t be determined, you will be asked to enter it.
    • Server Name:
      Important: to protect your account information, we cannot publish your Server names in the public Knowledge Base. Please log into your CONTROL PANEL to get correct settings under Services > Mailboxes > Mobile > ActiveSync page or in My Services > ActiveSync.
    • Domain: EXCH070
    • Username: your email address
    • Password: your password
    • Description: This can be something that will help with identifying this profile
  5. The device offers to immediately sync with the Exchange server. If you choose not to sync at this time, you can turn on calendar and contact syncing later in Settings > Accounts & Passwords > Account, tap on your account.

    Changing sync settings
    • By default, Exchange ActiveSync pushes new data to your device as it arrives on the server. If you prefer to fetch new data on a schedule or to only pull new data manually, go to Settings > Fetch New Data to change the settings.
    • To change how many days worth of data is synced to your device, go to Settings > Mail > Account, select your account. The default setting is three days.
  6. To complete the setup process, tap Save and wait for the iPhone to test your incoming and outgoing mail settings and connect to your mailbox.

Please note that not all Exchange features are supported (for example, folder management, shared folders/calendars, public folders). Additionally, by default, the communication between the iOS device and Exchange Server is secure, using 128-bit SSL encryption and X.509 certificates.

Set up Outlook in the iOS Mail app

Step 1: Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:

iOS Outlook app

Step 2: If it's your first time using Outlook for iOS, enter your full email address, then tap Add Account.
If not, open the Menu > tap Settings Outlook app settings > Add Account > Add Email Account.

Enter your email address

Step 3: If you're asked to select your email provider, please contact your IT admin for support as there may be a misconfiguration. You can also set up your email account manually or use IMAP/POP.

Step 4: Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

Enter your password

Step 5: Enter your email account password and tap Sign In or Next.
Note: The sign in screen may look different for you depending on your email provider.

Enter your password for your email account.

Step 6: Accept any prompts for permission you may receive.

Swipe through the features and you're now ready to use Outlook for iOS!

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